Terms and Conditions
Man with Van Honor Oak Service Terms and Conditions
These Terms and Conditions govern all man and van, moving, and related removal services provided by Man with Van Honor Oak. By making a booking, confirming a quotation, or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the person, business, or organisation booking or receiving the services.
Company means Man with Van Honor Oak, providing removal and man and van services.
Services means any moving, transport, collection, delivery, packing, loading, unloading, or related services provided by the Company.
Goods means all items, furniture, personal belongings, boxes, equipment, or other property handled, transported, or stored by the Company on behalf of the Client.
Job means the specific service booking agreed between the Company and the Client, including the agreed date, time, duration, locations, and service type.
2. Service Area
The Company primarily provides man and van and removal services in Honor Oak and surrounding areas. Services may be offered to and from other locations by agreement. Travel time, mileage, access conditions, and parking arrangements may affect the quotation and final charge.
3. Booking Process
3.1 Bookings may be made by the Client through any accepted communication method specified by the Company at the time of enquiry. A booking is not confirmed until the Company has provided written or verbal confirmation and, where applicable, any required deposit has been received.
3.2 The Client is responsible for providing accurate and complete information, including collection and delivery addresses, access details, floor levels, parking restrictions, the approximate volume and nature of Goods, special handling requirements, and any time constraints.
3.3 Quotations are based on the information supplied by the Client. If the information is incomplete, inaccurate, or changes significantly, the Company reserves the right to amend the quotation, adjust the charges, or refuse to complete part or all of the Job.
3.4 Quotations are valid for a limited time as stated by the Company at the point of issue. If no period is specified, quotations are valid for 30 days from the date of issue, subject to availability of vehicles and staff.
3.5 The Company may require a deposit or prepayment to secure a booking. Failure to pay any required amount by the due date may result in cancellation of the booking.
4. Access, Parking, and Client Obligations
4.1 The Client is responsible for ensuring suitable access for the vehicle and crew at both collection and delivery addresses. This includes arranging parking, permits, and necessary permissions from property owners or managing agents.
4.2 Any parking charges, penalties, clamping fees, tolls, or similar costs incurred while carrying out the Job, and which arise from the local conditions or restrictions, will be added to the Client’s final bill.
4.3 The Client must ensure that Goods are packed safely and suitably for transport unless specific packing services have been agreed as part of the Job. Fragile items should be clearly marked.
4.4 The Client or an authorised representative must be present at collection and delivery addresses to direct the crew and to check that all required Goods have been loaded and unloaded. If no representative is present, the Company will follow the instructions most recently provided, and will not be liable for any Goods left behind or delivered to an incorrect location.
4.5 The Client must not request the crew to undertake any action that is unsafe, illegal, or beyond what is reasonably expected of a man and van or removal service, including but not limited to dismantling or installing fixed fittings, electrical work, plumbing, or work at height without proper equipment.
5. Payments and Charges
5.1 Charges may be calculated on an hourly rate, fixed price, or combination of both, as confirmed at the time of booking. Minimum charges may apply.
5.2 Time-based charges normally start from departure of the vehicle from its base and continue until the completion of unloading, including any necessary travel between locations. Waiting time caused by delays outside the Company’s control may be chargeable.
5.3 Payment terms will be communicated at the time of booking. Unless otherwise agreed in writing, payment is due immediately upon completion of the Job or in advance where requested.
5.4 Accepted payment methods will be specified by the Company. The Client must ensure that cleared funds are available when payment is due.
5.5 If payment is not received when due, the Company reserves the right to charge interest on the outstanding balance, to withhold delivery of Goods, or to retain Goods until payment is made in full, subject to applicable law.
5.6 Any additional services requested by the Client on the day of the Job that were not included in the original quotation will be charged at the Company’s then-current rates.
6. Cancellations and Amendments
6.1 If the Client needs to cancel or amend a booking, the Client must notify the Company as early as possible. The effective time of cancellation is when the Company confirms receipt of the Client’s notification.
6.2 The Company may apply cancellation charges based on how much notice is given:
a. More than 48 hours before the scheduled start time: no cancellation fee, and any deposit may be refunded or credited, at the Company’s discretion.
b. Between 24 and 48 hours before the scheduled start time: the Company may retain all or part of any deposit or charge up to 50 percent of the estimated Job value.
c. Less than 24 hours before the scheduled start time or on the day of the Job: the Company may charge up to 100 percent of the estimated Job value.
6.3 If the Client is not present or available at the agreed time, or if the Job cannot proceed due to circumstances within the Client’s control, this may be treated as a late cancellation and subject to the same charges.
6.4 The Company reserves the right to cancel or postpone a booking due to events beyond its reasonable control, including severe weather, vehicle breakdown, staff illness, or safety concerns. In such cases, the Company will seek to rearrange the Job at a mutually convenient time. The Company will not be liable for any indirect or consequential loss arising from such postponement or cancellation.
7. Excluded Goods and Prohibited Items
7.1 Unless expressly agreed in writing, the Company does not accept for transport or handling the following items:
a. Hazardous, flammable, explosive, or corrosive substances.
b. Illegal goods or substances.
c. Cash, precious metals, jewellery, watches, or valuable collections.
d. Important documents such as passports, legal papers, securities, or financial documents.
e. Perishable or refrigerated goods.
f. Live animals or plants.
7.2 If any such items are included without the Company’s knowledge, the Company will have no liability for loss, damage, or delay relating to those items, and the Client will be responsible for any loss, damage, or expenses incurred by the Company as a result.
8. Waste Regulations and Disposal
8.1 The Company operates in accordance with applicable waste and environmental regulations. The Company is not a general waste removal contractor and may only remove waste items where legally permitted and agreed in advance.
8.2 The Client must not place household waste, builders rubble, hazardous materials, or restricted items among Goods intended for standard removal services, unless a specific arrangement and pricing for waste collection or disposal has been agreed.
8.3 Where the Company agrees to remove items for disposal, the Client confirms that they have full authority to dispose of those items. The Company may choose the method of disposal, which may include reuse, recycling, or lawful waste transfer.
8.4 Any fees associated with lawful disposal, recycling centres, or waste transfer stations will be added to the Client’s charges. The Client is responsible for complying with all relevant regulations when asking the Company to dispose of items.
9. Liability and Limitations
9.1 The Company will take reasonable care in handling, loading, securing, transporting, and unloading Goods. However, the Company’s liability for loss or damage is limited as set out in this section.
9.2 The Company’s total liability for loss of or damage to Goods, whether arising from negligence, breach of contract, or otherwise, will not exceed a reasonable replacement value per item, subject to an overall cap per Job as communicated by the Company or required by applicable law.
9.3 The Company will not be liable for:
a. Normal wear and tear, minor scuffs, or superficial marks arising from ordinary handling.
b. Damage to items not adequately packed by the Client or a third party.
c. Damage to items with inherent defects, instability, or poor construction.
d. Damage to premises or property resulting from moving Goods where the Client has requested that items be moved in a manner that risks damage, for example, through tight stairways, narrow corridors, or over unsuitable surfaces.
e. Loss or damage arising from war, terrorism, severe weather, natural disaster, public disturbances, or other events beyond the Company’s reasonable control.
9.4 The Company will not be responsible for assembling or dismantling furniture or equipment unless specifically agreed. If such work is undertaken, it is at the Client’s risk and the Company’s liability for any resulting damage will be limited.
9.5 The Company does not accept liability for indirect or consequential losses, including but not limited to loss of profits, loss of opportunity, emotional distress, or costs arising from delay.
9.6 Where the Client has arranged separate insurance for Goods, the Client must seek recovery under that policy first, and the Company’s liability will be reduced accordingly.
10. Claims and Complaints
10.1 Any visible loss or damage must be reported to the crew as soon as reasonably possible on the day of the Job. The Client should also notify the Company in writing within a reasonable period after completion, providing a detailed description and evidence of the alleged loss or damage.
10.2 The Company may inspect the Goods or property before any settlement is agreed. The Client must not dispose of or repair any damaged items without first allowing the Company a reasonable opportunity to inspect.
10.3 The Company will consider complaints fairly and in good faith. Where appropriate, the Company may offer repair, replacement, or a financial contribution, subject to the limitations set out in these Terms and Conditions.
11. Delays and Time Estimates
11.1 Any timescales, arrival times, or completion times are estimates only. While the Company will make reasonable efforts to adhere to agreed schedules, traffic, weather, access issues, and other factors may cause delays.
11.2 The Company will not be liable for losses resulting from delay unless a specific guarantee has been agreed in writing. In any event, any such liability will be limited in accordance with these Terms and Conditions.
12. Client Indemnity
12.1 The Client agrees to indemnify the Company against any claims, losses, damages, costs, or expenses incurred by the Company arising from:
a. The Client’s breach of these Terms and Conditions.
b. The inclusion of prohibited, illegal, or hazardous items among the Goods.
c. Inaccurate or incomplete information provided by the Client.
d. Damage or loss caused by the Client or a third party acting on the Client’s instructions.
13. Privacy and Data Handling
13.1 The Company will collect and use personal data provided by the Client for the purposes of administering bookings, providing services, handling payments, and managing any queries or claims.
13.2 The Company will handle personal data in accordance with applicable data protection laws and will not sell or share personal data with third parties except where necessary to perform the Services, comply with legal obligations, or with the Client’s consent.
14. Variation of Terms
14.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Client’s booking will apply to that Job.
14.2 Any variation to these Terms and Conditions requested by the Client is only effective if expressly agreed in writing by the Company.
15. Severability
15.1 If any part of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions will continue in full force and effect.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
By confirming a booking or using the Services of Man with Van Honor Oak, the Client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.
